Customers tend to have their own email address that is used for customer service. Our bots carry email address as " xyz@bots.kore.com". Customer has requested for a feature to configure their own support email addresses directly on the Platform so that the bot can initiate any automation required.

Currently, as a workaround we need to apply forwarding rules on their email servers which can be a bit chaotic when bot is handling huge volumes of mails for automation.