Virtual Assistants

Framework to define training goals/ objectives and measure the key results. The users will be guided throughout the training lifecycle to improve the training. Get notified about various issues in the training data (insufficient training, imbalance in training, conflicting training, insufficient annotation, conflict utterances and patterns etc.) View possible recommendations to address these issues Get insights into the overall NLU performance as the recommendations are resolved

In the new version of Kore v11.7.0 the data table function is not enabled, what can I do?

The space where a mock bot is created is a very small percentage of the entire screen. This is especially frustrating when 2/3 of the screen is unused white space. It's extraordinarily useful to have a prototyping tool, so please bring in a visual designer to make the UI better.

When trying to import a valid json document to populate KG with FAQs, nothing loads and only shows an "OK" error message

I hope this message finds you well. I wanted to provide some feedback on the current issues I’m encountering with the features in Digital Skills on the platform. There are certain areas where improvements are necessary to ensure the product works seamlessly. I would appreciate it if your team could look into this matter urgently. Additionally, I wanted to bring to your attention a concern regarding your recruitment process. I know of instances where individuals with no technical background were recruited into the development team. While I understand that there are exceptional cases where some people can quickly learn on the job, such practices, when not scrutinized properly, can significantly affect the quality of your product. I urge you to re-evaluate your hiring processes to ensure that every team member is fully qualified for their role, as this has a direct impact on the company's performance and reputation. Please keep this message and my identity confidential. I believe addressing these concerns at a higher level will help improve the quality of both your product and your team. Thank you for your time and consideration

A lot of our customers want to export the reports on the Bot Builder's Dashboard and also allow them to export the conversation history of the bot with all users irrespective of the channels

SBC Trunk connect configuration between Innovaphone PBX and Kore.ai AudioCodes SBC. Call terminate on Kore.ai SBC but SBC send BYE instead of entering "Voice start flow".

dSD

dSD

When I go to Interactions within reporting, it spins forever. The few times it does load, I open a 2+ minute interaction and see one message from the person called. Nothing else. Then there is no recording created, so I cannot hear what was happening.